Penerapan E-Goverment dalam Pelayanan Publik di Rumah Sakit: Studi Kasus Rumah Sakit Tentara Pematangsiantar

Gery Al Ghazali; Rifky Adriansyah; Wira Handika; Kris Sandi Kusnanda; Indra Gunawan

doi:10.260396/8nnt8p27

Authors

Gery Al Ghazali STIKOM Tunas Bangsa Author
Rifky Adriansyah STIKOM Tunas Bangsa Author
Wira Handika STIKOM Tunas Bangsa Author
Kris Sandi Kusnanda STIKOM Tunas Bangsa Author
Indra Gunawan STIKOM Tunas Bangsa Author

DOI:

https://doi.org/10.260396/8nnt8p27

Abstract

Penerapan e-government dalam layanan kesehatan merupakan strategi transformasi digital yang ditujukan untuk meningkatkan efisiensi pelayanan publik, transparansi administrasi, dan aksesibilitas layanan kesehatan. Penelitian ini bertujuan untuk mengevaluasi implementasi e-government di Rumah Sakit Tentara Pematangsiantar melalui observasi langsung dan studi kasus terhadap Sistem Informasi Manajemen Rumah Sakit (SIMRS) yang diterapkan sejak 2024. Hasil penelitian menunjukkan bahwa penggunaan sistem digital seperti pendaftaran online, antrean digital, rekam medis elektronik (EMR), dan layanan telemedicine berhasil menurunkan waktu tunggu pasien, meningkatkan kepuasan, serta mempercepat proses pelayanan medis. Namun, beberapa tantangan masih ditemukan, antara lain keterbatasan infrastruktur, literasi digital pasien, dan resistensi adaptasi dari tenaga medis. Penelitian ini merekomendasikan peningkatan pelatihan SDM, edukasi pasien, serta penguatan keamanan data untuk mendukung keberlanjutan sistem e-government di sektor kesehatan

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